Thanks for your patience as we've worked diligently to resolve the issue with the Junto web hosting control panel over the last several days.

 

Though only shared hosting services on the Junto node have been immediately impacted by the issue we apologize for any extended effects it has on your visitors and all of our partners.

 

We've been attempting to gracefully rollback the control panel to a date before the bad command line selection (cause) or migrate all accounts using our intended disaster recovery protocol. We've found flaws in this plan, and we will publish the updated plan once the accounts are migrated.

 

Unfortunately, this means we may be relegated to manually migrating your websites to a new shared hosting server. You will receive a public update, support ticket, and email before and after work is completed for your account. While we're still working with our backup provider to rollback and avoid this unnecessary migration we do have some good news as no data is lost and the new server will provide all affected accounts a 100% credit for their entire billing cycle. This credit includes the shared hosting orders placed from 03/28/2018 thru-until further notice.

 

tl;dr

 

- Junto Shared Hosting Control Panel is Inoperable

- SLA Credit Will be Applied to All Affected Accounts

- Manual migration appears likely for shared hosting tenants

- more news to follow as we implement an appropriate solution

 

Please contact us via email support@coinhost.io with any concerns.

 

Thanks for your gracious patronage and any kind understanding as we're working to implement the most appropriate solution for our outstandingly appreciated and varied partners. If you're a current partner and require an immediate solution, please do open a support ticket.

 

Respectfully,

 

The Coinhost Team



Wednesday, April 4, 2018







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